Business Analyst Certificate
Bridging the business/IT divide
- Boost your career by learning how to leverage technology to maximize business value
- Improve your project success rates through better communication and planning
- Join a growing field that can springboard to other careers
- This program is aligned with the IIBA® Business Analysis Body of Knowledge
- Power up your career with a leadership development e-module and customized career enrichment options.
Hear from program grads
About the field
Business analyst: in-demand professional
Tech Hotshots: The rise of the IT business analyst
Bridging the Gap—
42 Reasons To Start a Business Analyst Career
Innovations in information technology have had a dramatically positive impact on American business, yet research shows that a large number of software projects fail to deliver the intended business results. Why?
The “business/IT” divide is a key factor in these failures. Over 50 percent of organizations polled in a recent IT Governance Institute survey lacked any formal structure to align IT investments with business strategy. Enter the business analyst.
A business analyst bridges the “understanding gap” between an organization and its technology, functioning as a type of translator. One of the most important roles of a business analyst is to facilitate communications among an organization’s stakeholders in order to find out what their needs are and to turn those needs into measurable IT requirements and solutions. To succeed in this role, the business analyst must have a broad range of business, technical, and interpersonal skills.
According to BPMInstitute.org, business analyst practitioners are poised to have a dramatic impact on organizations’ abilities to create more responsive business models.
Demand for business analysts
Business analysis is a growing field, and the demand for good business analysts is increasing every day. According to March 2014 statistics from Glassdoor.com, the average salary for business analysts in the greater Philadelphia area is $64,000. The national median is $61,000.
Who should participate
The knowledge and skills used in business analysis can be applied by people in many different fields. You will benefit from participating if you are a…
- Business analysis manager IT or development manager
- Business or technical analyst
- Systems analyst or manager
- Operations manager
- Project manager
- Requirements engineer
International Institute of Business Analysis (IIBA)
The University of Delaware is approved by the International Institute of Business Analysis (IIBA) as an Endorsed Education Provider (EEP). [Click here to read more about the University of Delaware’s EEP designation.]
The Business Analyst Certificate was developed to align with the International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge (BABoK). Knowledge areas include:
- Enterprise Analysis
- Requirements Planning and Management
- Requirements Elicitation, Analysis and Documentation, and Assessment and Validation
- Requirements Communication
Credentials in this field
The IIBA is an internationally recognized credentialing organization providing a formal certification process for business analysis professionals. IIBA designations include the Certification of Competency in Business Analysis™ (CCBA™) and the Certified Business Analysis Professional™ (CBAP®).
To be eligible for the Certified Business Analysis Professional (CBAP®) exam, you need 21 hours of professional development from an Endorsed Education Provider (EEP). The University of Delaware’s Division of Professional and Continuing Studies has been designated by the International Institute of Business Analysis as an Endorsed Education Provider. You also need a specific number of hours of business analysis work experience. Visit the International Institute of Business Analysis for details.
Scott Fabel is a senior corporate training consultant with Computer Aid, Inc. He has over 20 years of experience working with various Fortune 1000 companies on service desk implementations, Microsoft technologies, IT service management, business analysis, and project management. This includes both consultative services and customized training programs. He is HDI certified, ITIL certified, PMP certified, and CBAP certified. Scott has been teaching others business skills, professional skills, and technical skills for more than 18 years. He is a faculty fellow at the University of Delaware, speaks three languages, and has been inducted into the International Martial Arts Hall of Fame. His communication skills, combined with his martial art skills, provide him with a unique combination for keeping his sessions informative, lively, and interactive.
“Business analysis is really the bridge between an organization and its IT and processes. As such, this course is especially attractive to students who love the business world, but who don’t want to be ‘business people.’ They also love technology, but they don’t want to be ‘technical people.’ A business analyst needs to work with both business people and technical people to provide solutions to an organization.
“Being a business analyst can provide an enormous amount of personal satisfaction because hard work and creativity are noticed in a very visible way, through the solutions that the organization will use to become better in its field. This program is designed to be broad enough to apply to any industry.
“Like many other teachers, I enjoy seeing students reach their ‘Ah-ha!’ when they see how the material they’re learning can be applied in their personal lives, at home or at work. This pushes me as a teacher, so I’m as much of a learner in the classroom as I am a teacher.”
The job of the business analyst, at its core, is to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems. This certificate is designed to provide you with the skills you need to effectively design business solutions and communicate those solutions to your organization. This includes effectively writing and reviewing detailed functional specifications, as well as developing and testing systems based on those requirements.
The Business Analyst Certificate delivers the skills, techniques, and tools for you to
- Understand and define an organization’s needs
- Gather the information needed to clearly define business requirements
- Document requirements for use by all stakeholders
- Analyze, verify, and validate requirements
- Create a framework for successful requirements management and communication
To earn the Business Analyst Certificate, all of the following modules must be successfully completed with a grade of “C” or above.
In this module, students will be introduced to the field of business analysis by learning key terms, concepts and knowledge areas. In the first and the second business analysis knowledge areas, students explore how to elicit requirements information and conduct an enterprise analysis to discover business needs. At the end of this module, students will be able to
- Identify the six knowledge areas in business analysis
- Differentiate inputs, elements, techniques, stakeholders, and outputs
- Prepare for elicitation
- Conduct elicitation activities
- Assess capability gaps
- Write a business case
In this module, students will learn the third and fourth business analysis knowledge areas to be able to plan business analysis activities, monitor the progress of those activities, and analyze requirements. At the end of this module, students will be able to
- Conduct a stakeholder analysis
- Plan business analysis activities
- Plan the requirements management process
- Prioritize and organize requirements
- Specify and model requirements
- Verify and validate requirements
In this module, students will learn the fifth and sixth business analysis knowledge areas. These include learning how to manage both requirements and communications and how to assess and validate a solution to a business need. At the end of this module, students will be able to
- Manage the solution scope and requirements
- Manage requirements traceability
- Prepare a requirements package
- Allocate requirements
- Define transition requirements
- Validate a solution
Capstone Project—As a final requirement of the certificate, students will apply the concepts and techniques learned throughout the course to a case study project. The project will incorporate the use of problem solving techniques and collaborative team work. The project will focus on key factors of system and process analysis, identification and documentation of business requirements, and developing and validating business solutions. Guidance in completing project milestones is done throughout the program.
The cost of this certificate program is $2,495, due at the time of registration.
There are no formal requirements for admission to the certificate program. Some college is recommended, as the modules are taught at the baccalaureate level. Some experience with IT systems and/or process management is helpful.
An extensive participant manual and a copy of the IIBA Body of Knowledge is included in the cost of the certificate.
Fall 2015 schedule
Framework and Discovery
Thursday, September 17, 2015, 6-9:15 p.m.
Thursday, September 24, 2015, 6-9:15 p.m.
Thursday, October 1, 2015, 6-9:15 p.m.
Thursday, October 8, 2015, 6-9:15 p.m.
Planning and Analysis
Thursday, October 15, 2015, 6-9:15 p.m.
Thursday, October 22, 2015, 6-9:15 p.m.
Thursday, October 29, 2015, 6-9:15 p.m.
Thursday, November 5, 2015, 6-9:15 p.m.
Thursday, November 12, 2015, 6-9:15 p.m.
Management and Evaluation
Thursday, November 19, 2015, 6-9:15 p.m.
*Tuesday, November 24, 2015, 6-9:15 p.m.
Thursday, December 3, 2015, 6-9:15 p.m.
Thursday, December 10, 2015, 6-9:15 p.m.
Thursday, December 17, 2015, 6-9:15 p.m.
The Business Analyst Certificate can be completed in three months.
This certificate is approved by the International Institute of Business Analysis (IIBA) for 42 Professional Development hours (PD hours) for initial certification and 42 Continuing Development Units (CDUs) for recertification. The University of Delaware is approved by the IIBA as an Endorsed Education Provider (EEP).
Early bird discount
UD alumni and student discount
A 15% discount available to graduates of UD undergraduate and graduate degrees, UD certificate programs and Professional and Continuing Studies noncredit programs; as well as current matriculated UD students (part-time or full-time). To apply discount, call 302-831-7600.
A 15% discount available to active members of the military as well as veterans. Please provide appropriate ID when registering. To apply discount, call 302-831-7600 or 1-866-820-0238.
Enroll two or more individuals from one business or organization in a noncredit professional development program and benefit from a 15% reduction in the total cost of registration. Individuals must register at the same time. To apply discount, call 302-831-7600.
Receive a 10% discount if you register and pay in full at or before the Certificate Information Session.
Business association membership discount
Are you (or your employer) a member of a business association, like the Delaware State Chamber of Commerce? View the list of partner discounts.
Continuing Education Scholarships
Partial funding for a limited number of qualified applicants with financial need. Transcript and proof of income required. For details, contact Debbie Farris, firstname.lastname@example.org or 302-831-2743. Current semester’s application deadline: August 14, 2015. Download the application with instructions.
Economic Competitiveness for Delawareans Scholarship
Applicant must be a high school graduate, a currently unemployed Delaware resident collecting unemployment insurance, and financially able to pay half of program cost. Download further details with application.
Delaware Workforce Investment Board
Individual Training Account (ITA) grants for continuing education noncredit courses. Applicants may be dislocated workers, unemployed because of layoffs or because their employer went out of business, or may be employed with income below Family Income Guideline thresholds. Learn more by speaking with a case manager at a Delaware Department of Labor One Stop Service Center. After grant approval, contact the UD noncredit registrar at 302-831-7600.
Governor’s Education Grant
The Governor’s Education Grant provides up to $2,000 to qualified individuals. For details or to apply, visit the Governor’s Education Grant for Working Adults or the Governor’s Education Grant for Unemployed Adults. For details, contact Debbie Farris at email@example.com or 302-831-2743.
This program is approved by the Delaware State Approving Agency for the training of veterans. Contact the Veterans Affairs regional office at 1-888-442-4551 to determine your individual eligibility. When eligibility is determined, please submit a copy of your DD-214 (if discharged, VA 22-1990 (if active), or NOBE (if active Reserve or National Guard) when you register for one of the eligible certificate programs.
A credit card payment plan is available for this program, with a $50 payment plan fee added to the cost of the certificate program. Specific terms such as the required number of scheduled payments varies by program. For details call 302-831-7600 or write to firstname.lastname@example.org.
Private loans may be an option to pay for noncredit programs, for example, obtaining a loan from your bank or credit union. One option may be the Sallie Mae Smart Option Student Loan (select University of Delaware Noncredit, code 00143198 from the drop-down menu). To speak with a UD ACCESS advisor about loan options call 302-831-2743 to make a phone or in-person appointment.
Taxpayers who pay qualified tuition and related expenses to an eligible educational institution may be able to claim tax credits or deductions on their federal income tax. Call 302-831-1138 for a “Confirmation of Tuition” letter, which can be provided by the University of Delaware noncredit registrar. Please note the registrar’s office does not supply a Form 1098-T, as the Confirmation of Tuition represents accepted documentation.