Business,
management, and performance excellence
Assertive Communication and Supervision
Designed
for supervisors, managers, and team leaders, this highly interactive
two-day workshop provides you with training and practice to
enhance your interpersonal communication and supervisory skills.
It focuses on introducing techniques and building skills to
improve your ability to lead and motivate others in the workplace.
The workshop addresses common supervisory issues such as confronting
performance problems, dealing with difficult people, and motivating
behavioral change. Through its interactive format, you will
have an opportunity to practice new skills and learn to apply
them in real world situations. Topics include
- Identifying
your communication style
- Building
rapport and trust in the workplace
- Effectively
confronting interpersonal problems and performance issues
- Motivating
behavior changes
- Dealing
with difficult people and situations
- Maintaining
objectivity to constructively address problems
WILMINGTON,
University of Delaware Downtown
Center
Mon. and Tues., 10/27/2008-10/28/2008
9:00 a.m.-4:30 p.m.
2 sessions
Reg. No. 0406147-001-08F-MC
Cost: $495
Group
Discount -- Enroll three or more individuals from one
organization in this course and receive a 15% discount. All
individuals must register at the same time. Call 302/831-1138
or write to continuing-ed@udel.edu
for further
information.
To register,
please note the registration number listed above, then click
here to register
by mail, fax, phone, or online.
This course
is held at the UD Downtown
Center, 8th & King Streets, Wilmington. For more information
write to continuing-ed@udel.edu,
or call 302/571-5239.
You
may also be interested in these certificate programs:
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