Business,
management, and performance excellence
Delaware Quality Award (DQA) Workshops and Training
Designing
a System for High Performance
Provides
an overview of the Baldrige Criteria, with a step-by-step
approach to identifying and putting in place value-added continuous
improvement systems. Taught by Mark Blazey. Click
here for complete details.
Delaware Quality Award Examiner Training
This is
mandatory training for anyone wishing to join the Board of
Examiners of the Delaware Quality Award. Scholarships are
available for members of the DQA Board of Examiners. A limited
number of places also are available for those wishing to understand
how to use the Baldrige Criteria to make improvements in their
companies or organizations. Click here for this
year's DQA Examiner Training Workshops.
Leading
the Change to High Performance: A “How to” Approach to Using
Feedback
World-class
organizations stand apart in their ability to gather, analyze,
and use feedback from multiple sources to drive strategic
business decisions. This interactive “how to” workshop focuses
on feedback tools and techniques that can be adapted to any
management system or business environment.
Getting
actionable feedback that can guide the decision-making process
is the key. Among the topics you’ll explore are
- Asking
the right questions—every day
- Self-assessment,
internal quality audits, and knowledge sharing
- External
assessment through award programs and standards
- Listening
to your customers—surveys and other listening posts
- Benchmarking
(0.8
CEU)
INSTRUCTOR:
Linda A. Bankoski, President,
Quality Leadership Associates
WILMINGTON, UD Downtown Center
Mon., 2/12/2007
8:30 a.m. - 4:30 p.m.
1 session
Reg. No. 0419178-001-07S-JR; Cost: $230
(Group Discount Reg. No. 0419178-070-07S-JR; Cost: $195)
Group
Discount -- Enroll three or more individuals
from one organization in these courses and receive a 15% discount.
All individuals must register at the same time. Call 302/831-1138
or write to business-mgmt@udel.edu
for further
information.
Contact
Information
Tel.
302/571-5239
Fax: 302/571-5666
E-mail: business-mgmt@udel.edu
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