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Business, management, and performance excellence home


Course starts June 11
To register, call 302/831-7600

 


Business, management, and performance excellence

Writing E-mails to Get Results: Simple Steps to E-mailing Success

You write e-mails to

  • Be read
  • Be understood
  • Cause an action

If you are struggling with your overloaded inbox or how to get people to respond to your important messages, this series of three afternoon sessions will provide you with invaluable techniques to help you get the results you want from your business e-mails. Bring your e-mailing questions, concerns, and problems and we will guide you in writing more effective e-mails.

These interactive sessions will cover

  • Determining your purpose and analyzing your audience
  • Using appropriate grammar and punctuation in e-mails
  • Content and tone
  • Formatting tips to make e-mails more readable
  • Simple rules for getting better results from your e-mails

Some out-of-class assignments will be done online so you can immediately apply what you have learned in class.


For further information, or to ask about upcoming offerings of this course, call 302/571-5239, or write to business-mgmt@udel.edu.


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Learn from the best: Peggy Smith

Peggy Smith of Smith and Associates is a consultant, educator, teacher, and trainer who has helped others communicate more effectively throughout her career in the private and public sectors. Prior to working for 16 years in sales at the DuPont Company and Agfa Corporation, she served as a training specialist for the Engineering Division of DuPont, the training director of Peace Corps Nepal, and a teacher in the New York City public school system. Peggy has advanced degrees in both education and counseling. She is the founder and principal of her own consulting and training firm focusing on enhancing communication skills. She conducts customized seminars on effective business writing and speaking for corporations throughout the tri-state area.

University of Delaware • Division of Professional and Continuing Studies • John M. Clayton Hall, Newark, DE 19716
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