Business, management, and performance excellence

Designing a System for High Performance

What drives success in businesses and organizations? Undoubtedly, one powerful driver is an integrated management system that focuses on results. This interactive seminar, facilitated by a leading expert in the application of the Baldrige Criteria, is designed to help business leaders and managers design systems to achieve high levels of performance excellence in their organizations. More than just providing an overview of the Baldrige Criteria, it focuses on a step-by-step approach to identifying and putting in place value-added continuous improvement systems. A copy of Mark Blazey’s book, Insights to Performance Excellence 2006, is included with the program.

To find out about future offerings of this course, please call 302/571-5239 or write to business-mgmt@udel.edu.

Learn from the best: Mark Blazey

Mark L. Blazey is an international leader in quality assessment and the author of Insights to Performance Excellence (ASQ Quality Press, 2006). The president of Quantum Performance Group, Dr. Blazey is a leading expert on using the Baldrige Criteria for continuous improvement. His valuable insights—through his writings and personal consulting—have helped numerous companies and organizations, including Xerox Business Services and the U.S. Army, achieve positive results. He has served as a senior examiner for the Malcolm Baldrige National Quality Award, and as a judge/lead judge for the U.S. Army; the Delaware, New York, and Vermont State Quality Awards; the Aruba National Quality Award; and the Wisconsin Forward Award.

University of Delaware • Division of Professional and Continuing Studies • John M. Clayton Hall, Newark, DE 19716
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