Business,
management, and performance excellence
Work Flow Mapping and Analysis
Flow charting
or process mapping is a simple, versatile, and highly robust
technique for improving productivity. It provides a means
of documenting how work is done and how to improve it. The
first day of the program gives you the fundamentals of how
to chart work systems and processes at various levels of complexity.
The two half-day sessions provide hands-on practice in applying
the techniques and analyzing the results to improve processes.
The course provides experience with
- Creating
a flow chart or map of a process
- Identifying
the key elements of interaction and relationships affecting
work flow
- Determining
critical inputs and outputs
- Identifying
ways of improving the efficiency, quality, and cost effectiveness
of work processes
This course
is held at the University
of Delaware Downtown Center, 8th & King Streets, Wilmington.
For more information write to continuing-ed@udel.edu,
or call 302/571-5239.
WILMINGTON,
University of Delaware Downtown
Center
(1.4 CEUs)
Wed., 9/24/08 - 10/1/08
9:00 a.m. - 4:30 p.m.
2 sessions
Reg. No. 0419114-001-08F-MC
Cost: $595
Group
discount—Enroll three or more individuals
from one organization in this course and receive a 15% discount.
All individuals must register at the same time. Call 302/831-1138
or write to continuing-ed@udel.edu
for further
information.
How
to register—please note the registration
number listed above, then click here to register
by mail, fax, phone, or online.
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