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Board
of Examiners
Why Become a Delaware Quality Award Examiner?
You
can help your organization achieve performance excellence
by being trained as a Delaware Quality Award examiner:
- Gain
a greater understanding of the real meaning of a quality
organization
- Learn
and use the Baldrige National Quality Award Criteria
- Take
quality principles back to your organization
- Help
Delaware become a better place to live and work
- Experience
personal and professional growth
The Delaware
Quality Award utilizes the Malcolm
Baldrige National Quality Award Criteria as the basis
of its award program. The MBNQA is the highest level of national
recognition for performance excellence. It is based on the
verified management practices of the most successful organizations
in the world.
As a
Delaware Quality Award Examiner, you will receive three days
training in the MBNQA criteria. You will then have the opportunity
to evaluate organizations who submit applications for the
state’s most prestigious quality award. You also will
conduct a site visit at one of Delaware’s best organizations.
Participating
in this quality process will give you a greater understanding
of the real meaning of a quality organization. Not only will
you add to your own development as a quality professional,
but your own organization will benefit as you implement quality
principles in your daily work.
Volunteering
as a Delaware Quality Award Examiner will provide you with
the satisfaction of contributing to making Delaware a quality
place to live and work. It will also give you the opportunity
to significantly contribute to your own growth and development.
Most organizations within Delaware recognize the value of
the training provided by this process and allow their employees
time away from their regular job to participate as a Delaware
Quality Award Examiner.
Past
Delaware Quality Award Examiners tell us...
“Being
an examiner was of great value to me and to my organization.
I had been on the applicant's end of the process, but it was
most enlightening to be on the other end as well. I gained
a much better understanding of the criteria and learned more
about what the judges are looking for in an application.”
Dr.
Tracey Connolly, Training and Education Administrator, Delaware
Department of Finance
“The
Delaware Quality Award examiner training was excellent. It
helped me to evaluate the DQA application very objectively
with quality in mind. Just to go through the process itself
is worthwhile.” Dr. Palaniappa Krishnan, Director,
Operations Research Program, University of Delaware
“Each
year, as I gain greater insight into how effective organizations
are managed, my own analytical, communication, team member,
and writing skills are challenged and improved. Being an examiner
is not just about evaluating an organization, it is also an
opportunity for personal growth and development."
William
Groft, Internal Auditor, Delaware Division of Revenue
"I
have gained much knowledge in understanding performance excellence.
This new knowledge has helped me to grow and learn, in both
my personal and business life. I would recommend being an
examiner to anyone that wants to improve themselves and their
organization; the experience has been well worth the effort."
John
Jay Brady, Tax Manager, Delaware Division of Revenue
“Although
this was one of the most rigorous intellectual exercises in
my working life, it was also one of the best. I would recommend
to anyone who is interested in leadership and organizational
accomplishment to give serious consideration to becoming a
Quality Examiner.” Terry
Plummer, MSLS, Administrative Librarian, Delaware Division
of Libraries
“Being
a quality examiner is both rewarding and “punishing.”
Punishing” because it takes a lot of commitment, because
you have to make every effort to be fair to the applicant
by making sure all evidence is examined and weighed against
the Baldrige scoring criteria. However, without the punishment,
there can be no rewards. In the end, as an examiner, you are
left with a rich knowledge base of quality, which can be applied
to your own organization and even your personal life. It is
the ultimate team experience.” Despina
Williams, MBA, MPA, Management Analyst, Delaware Division
of Libraries |