Delaware Quality Award Recipients
New Castle County Department of Land Use—Permits and Inspections

The Department of Land Use employees handle services from development of plan reviews to building permits, property inspections, and tax assessments.

Our goal is to protect and preserve the quality of life for all New Castle County residents, both now and in the future. Three areas that are critical to our continued success and improvement in customer service are communications, fairness, and the application of best practices to all we do.

We strive to enact the best land use law and building practices, to take advantage of today’s technology, to hire and retain a top notch professional staff, and to apply the same standards to all of our customers.

“The Land Use Department strives to provide outstanding customer service to the citizens of New Castle County. The evaluation processes required for the Delaware Quality Award provided us with excellent tools for self analysis. As a result of this analysis, we identified opportunities to improve our services as we focus on the safety and needs of our constituents and those who do business within New Castle County. Our purpose, vision, mission, and values are shared with our employees who take personal pride in providing these quality services directly and fairly to all our customers.” Charles L. Baker, General Manager