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Delaware Quality Award Delaware Quality Award


University of Delaware Professional and Continuing Studies

Delaware Regional Team Showcase

Participating teams 2008

Project Team Team Members      Measurable Results

FINALIST TEAMS

Agilent Technologies, Inc.: Eagle Quad Six Sigma Project
  Jim Baker, Kevin Eanes, John Hatman, Bob Kirkpatrick, Michael Lehrberger, John Reynolds, Bob Roberts, Steve Smyth, Tina Torello, Bo Wang
  • 100% yield of the product achieved! (No more scrap)
  • 21% material cost saving for another product line
  • Test station capability improved by 3x
  • Previously scrapped parts recycled
  • New process for recovering scrapped parts developed

DENTSPLY International: Acrylics Filter Press PDCA   Tony Bonanno, Chris Healy, Peggy Johnson, Sue Miller, Allen Sivels Jr., Phil Staley
  • Since April 2007, downtime was reduced to 0% through September
  • The rate of rework was reduced to 0% through September

Lewes Convalescent Center: Person Directed Care Collaborative   Geraldine Allen, Michelle Amadio, Vera Bundick, Peggy Fisher, Ann Funds, Meredith Golde, Heather Metzner, Jerry Owens, Teresa Owens, Mary Ellen Polley, Sherry Reed, Ann Smith
  • Residents' weight loss, incidence of dehydration, falls, and skin breakdown have decreased and resident satisfaction increased from 76% to 91%

RUNNER-UP TEAMS

Delaware Department of Services for Children, Youth and Their Families/Division of Family Services: Sussex County Urgent Response Team

 

  Shannan Davis, Peter DeRepentigny, Romona Doyle, Mary Elliott-Hill, Stacy Northam-Smith, Marlo Pearson, Carmen Soto-Barrios, Katherine Ziesler
  • After almost four years in existence, this continues to be a functioning and productive unit for Sussex County. The improvements are increased child safety, specific training for special focus on urgent/investigations, improved collaboration with schools and police agencies, faster turn-around time on cases, and improved worker morale. To highlight the volume of work handled by this unit:
Urgent Response Team case volume
2005
2006
2007
Total cases assigned to team:
476
414
343
Number of children taken into custody:
58
80
70

General Motors Wilmington Assembly Plant:
Red X Problem Solving Team
  Lori Darks, Darren Ford, Chris George
  • No defects observed after the irreversible corrective action was implemented. Prior failure rate was 6%.
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