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Professional & Continuing Studies

Skill development

For more information
Contact Soma Chakrabarti, director, at schakrab@UDel.Edu.


Being Professionally Social

The program helps professionals use social media to build their own professional brand while understanding social media’s promise and pitfalls. The program has three parts.

Part I: Transitioning social media from personal to professional use:

  • Overview of various platforms and how to effectively use (or not use) each as a professional, e.g., networking on LinkedIn, generating leads via Twitter, avoiding over-sharing of personal information on Facebook.
  • Importance of building a public profile on social media.
  • Highlighting privacy restrictions and how to effectively utilize them. Through a case study, show the ease at which acquaintances and the general public can find information about any person online utilizing both Google and social media.

Part II: Navigating the questions:

  • Value of associations. What message does the caliber of friends someone has online convey to potential employers about that individual?
  • What potential employers are looking for on social media and how to be protected. Understanding what information potential employers can ask for and having options to get out of awkward situations.

Part III: Not getting fired for a tweet:

  • Building one’s professional brand versus the company’s brand on social media. Checklist of items to consider before using social media in the corporate realm, e.g., research company policies, disclaimers required, industry restrictions for sharing company information, regulations for personal engagement based on licenses.

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Business Presentations – Speak with Confidence!

Jerry Seinfeld is famous for commenting that the average American fears public speaking more than death. He said, “That means we would rather be in the casket than doing the eulogy!” Don’t be held back by poor presentations skills. When managers make effective presentations, whether at a team meeting or to a large audience, they are informing, motivating and persuading their listeners. They use relevant business data to make their case. They also serve as role models for those whom they supervise. This seminar enhances and sharpens existing presentation skills and provides tools for giving helpful feedback to others.

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Persuasion and Influence

Two critical skills for career advancement are influence and persuasion. We get caught up in personalities, but the real skills of effective leaders are manifested in their ability to communicate in ways that people can understand and embrace.

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Negotiation

Many people are constantly facing negotiations – whether negotiating for workloads, the next job assignment, project support from colleagues, etc. The goal of this seminar is to identify and practice key skills in negotiation.

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Difficult Conversations

At the heart of every interaction is a conversation. Difficult conversations reflect those issues that are more challenging to talk about and yet most important to deal with effectively. Unfortunately, those are the conversations that we usually avoid or do poorly. The goal of this session is to identify and practice strategies for more effectively engaging in these difficult conversations.

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Conflict Resolution

If Gandhi and Mother Theresa worked in the same office, there would be conflict. But they would likely have the skills needed to manage the conflict and work productively. This program addresses conflict resolution in the workplace.

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Stress Management

Many of us are overwhelmed, overworked and feeling like we’re in over our head. It’s not the stress, but our response to it that needs attention. Find out the surefire techniques to get you back on an even keel.

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Politics in the Workplace

When someone says, “I don’t play politics,” they are in denial. The question is, do you know how to play good politics? This workshop walks participants through the key skills and behaviors for contributing to a positive work climate.

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Critical Thinking

It’s been said that there is no job that cannot be done better by applying critical thinking. Successful organizations are places where good decisions lead to better choices, which then lead to positive outcomes. To make these decisions, professionals need to hone their ability to analyze and solve problems. This workshop focuses on the core skills of a critical thinker.

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Business Communication Skills

This two-day seminar provides the essential verbal and written communication skills to improve individual, team and organizational effectiveness. Through lectures, group activities and practice exercises, participants learn communication skills that can be applied to their workplace. In addition, participants develop a personal action plan for continued growth in communication skills. Optional team-activities can be added to the seminar for maximum impact.

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University of Delaware • Division of Professional and Continuing Studies
Newark, DE 19716 • USA
Phone: 302-831-7600  •  E-mail: continuing-ed@udel.edu  •  Follow us: