Improving Health Care Processes
Tools to improve service and increase capacity in the health care environment
August 2-5, 2016—registration for this program is now closed
Four full-day sessions
8:30 a.m.-4:30 p.m.
Virden Center, Lewes, Del.
- An intensive four-day seminar on process improvement tools for health care
- Valuable for health care leaders and quality improvement team members
- Aligns with Robust Process Improvement™ methodology of the Joint Commission Center for Transforming Healthcare
There are significant opportunities for health care organizations to use the tools and techniques of process improvement to increase patient satisfaction and safety, reduce cost, and increase capacity in their organization or facility. Participants will learn how to identify opportunities for improvement in their organization’s processes, and develop solutions to address problems and inefficiencies. Key topics addressed:
- Opportunities for process improvement in health care—patient satisfaction and safety; revenue generation, cycle management and cost reduction; staff satisfaction and cooperation
- Process mapping and analysis—lean management techniques, bottleneck identification, understanding internal and external customers, cross-functional flowcharts
- Process and quality improvement—monitoring performance, problem/opportunity identification, cause and effect analysis, developing solutions
- Change management—implementing solutions, organizing for change, roles and responsibilities, overcoming resistance to change, team strategies
Who should participate
This program will be applicable to health care organizations such as hospitals, physician clinics, urgent care centers, radiology centers and public health organizations. Those who will benefit include:
- Nurses, physicians and administrators
- Health care facility or lab managers
- Quality managers, directors and team members
- Patient safety leaders
- Directors of surgery, radiology or outpatient services
This four-day seminar will cover the following topics:
Why Improve Health Care Processes?
- Industry realities forcing a change in the way we think and operate
- Significant opportunities abound with regard to:
- Patient satisfaction and safety
- Financial: revenue generation, revenue cycle management, and cost reduction
- Staff satisfaction/cooperation
Process Mapping and Analysis
- System maps: the key to understanding internal and external customers
- Cross-functional flowcharts: how do the pieces fit together?
- Understanding constraints: what prevents optimum performance?
- Bottleneck identification
- Lean management techniques
Process and Quality Improvement
- Monitoring performance
- Problem/opportunity identification
- Cause and effect analysis
- Developing solutions
- Why good solutions can be hard to implement
- Organizing for change
- Workshop: Winners and Losers from Change
- Identifying key change issues
- Overcoming resistance to change
Data Analytics in Health Care
- Clinical analytics
- Analytics everywhere else in the hospital/practice
- Support structure for success: strategy, people, processes, and systems
- Results: what can be achieved?
Making Data a Management Asset
- Are we getting the information we need?
- Using data properly
- Tools and techniques
- Making effective decisions
- Bad data = bad decisions; how to get “the right stuff”
Analyzing Operational Data
- Probability: can we predict the future?
- Predictive analytics
- Understanding variation as a management tool
- Analysis techniques
- Finding patterns in data Is it all about the data?
- The role of intuition
- Understanding your “business
Making Business Decisions
- Converting statistical conclusions to business decisions
- Scorecards and dashboards
Applications / Case Studies
- Operation room
- Emergency department
- Ambulatory clinics
- Ancillary Services
Transforming Classroom to Reality
- Building your operational data analytics strategy
- Barriers to success
- Managing to sustain and extend performance improvement
Ralph Smith, Orion Development
Ralph Smith is vice president for strategic services for Orion Development Group. He has personally supervised the performance improvement efforts in more than 100 organizations worldwide, including hospitals, clinics and other health care organizations.
Over the past 20 years, Mr. Smith has helped hospitals increase efficiency and quality of care by adapting and applying contemporary process improvement techniques. Smith has taught continuous quality improvement techniques to a team of internal facilitators at Evangelical Community Hospital in Pennsylvania and helped the quality improvement teams at Texas Children’s Hospital achieve dramatic gains in efficiency. Currently, Mr. Smith is leveraging Lean Management techniques to enable Children’s Hospital of Dallas to increase revenue via better utilization of resources.
Other health care and health care related clients include the Cobb County Board of Health, Memorial Blood Center of Minnesota, BlueCross BlueShield of Illinois, Fairfax County Health Department and the VA Medical Center.
For these clients and many others, Smith aligned process improvement efforts with the organization’s long term strategy. He is a recognized expert in this discipline and author of the highly rated text Business Process Management and the Balanced Scorecard.
Smith is also a highly respected professional development instructor. He has taught numerous seminars for the University of Florida, including Using the Balanced Scorecard, Strategic Planning, Process Mapping, Facilitating High Performance Teams, Lean Process Improvement, and Implementing Process Change.
Smith has a master’s degree in operations research from the Georgia Institute of Technology and a bachelor’s degree in mathematics and statistics from the University of Georgia. He is a member for the American Society of Quality.
The cost of this program is $2,195, with all course materials included as well as continental breakfast and lunch each day.
Registration deadline: July 25, 2016
Course number: 0419300Click here for details about registration and refund.
Only one discount can apply to any individual registration. Discounts do not apply to registrations for individual certificate modules.
Early bird discountIf you register and pay in full by June 15, 2016, the program price is $1,975.
UD alumni and student discount
A 15% discount available to graduates of UD undergraduate and graduate degrees, UD certificate programs and Professional and Continuing Studies noncredit programs; as well as current matriculated UD students (part-time or full-time). To apply discount, call 302-831-7600.
A 15% discount available to active members of the military as well as veterans. Please provide appropriate ID when registering. To apply discount, call 302-831-7600 or 1-866-820-0238.
Enroll two or more individuals from one business or organization in a noncredit professional development program and benefit from a 15% reduction in the total cost of registration. Individuals must register at the same time. To apply discount, call 302-831-7600.
Business association membership discount
Are you (or your employer) a member of a business association, like the Delaware State Chamber of Commerce? View the list of partner discounts.
Continuing Education Scholarships
Partial funding for a limited number of qualified applicants with financial need. Transcript and proof of income required. For details, write to email@example.com. Fall 2017 application deadline: August 11, 2017. Download the application with instructions.
Economic Competitiveness for Delawareans Scholarship
Applicant must be a high school graduate, a currently unemployed Delaware resident collecting unemployment insurance, and financially able to pay half of program cost. Spring 2017 application deadline: January 25, 2017. Download further details with application.
Private loans may be an option to pay for noncredit programs, for example, obtaining a loan from your bank or credit union. One option may be the Sallie Mae Smart Option Student Loan (select University of Delaware Noncredit, code 00143198 from the drop-down menu).
Taxpayers who pay qualified tuition and related expenses to an eligible educational institution may be able to claim tax credits or deductions on their federal income tax. Call 302-831-1138 for a “Confirmation of Tuition” letter, which can be provided by the University of Delaware noncredit registrar. Please note the registrar’s office does not supply a Form 1098-T, as the Confirmation of Tuition represents accepted documentation.
Great beach location—This program is held at the University of Delaware’s Virden Center in Lewes, Del.
Overnight accommodations—Available for $140 per night at the Virden Retreat Center by calling 302-645-4100. In addition, a reserved rate of $139 per night plus tax is available at Comfort Inn Rehoboth Beach, call 302-226-1515.
August 2-5, 2016
Four full-day sessions
8:30 a.m.-4:30 p.m.
Virden Center, Lewes, Del.