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Six Sigma Green Belt training
To survive
in a fast-paced global economy, businesses and organizations
need to be customer-focused, fast, and flexible, as do the
people who work for them. High performance management systems
are designed to create an environment of continuous process
improvement—with the aim of taking organizations from “good”
to “great” performance levels. Six Sigma, the Baldrige Criteria,
Lean Enterprise, Process Mapping, and Balanced Scorecard are
among the management tools available to help companies go
to the next level. Finding the combination of these practices
and tools that best fits your organization is the key to success.
“Anything
we do, we can get better at. The tools of performance management
help us analyze how good we are at what we’re doing, and how
to put a plan in place for true improvement.” Linda Bankoski,
Quality Leadership Associate
Meet
a graduate
“Over
twenty Delaware library staff participated in the Performance
Management Certificate, which is key to our quality initiatives.
We were able to apply what we had learned to real world situations
in our organization, and due in part to the training in this
program, the Delaware Division of Libraries received the Delaware
Quality Commitment Award in 2004 and the Delaware Quality
Award of Merit for 2005. When we are managing our resources
and services effectively, we are increasing the value of libraries
to the public.” Annie Norman, State Librarian and Director,
Delaware Division of Libraries
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