Professional & Continuing Studies

UD Online Technical Requirements and Support

TECHNICAL REQUIREMENTS

Confirm your setup meets the technical requirement at the start of the semester.

  • Connectivity – Access to email and high-speed internet is required for all UD Online classes. A small number of courses require scheduled virtual class meetings using a microphone and headset, videoconferencing or are completely self-directed.
  • BrowserMake sure you are using one of the browsers compatible with Canvas.
  • Software Download any programs or tools used for UD Online distance learning. Additional software can be found at https://udeploy.udel.edu/.
    • Flash —Attempting to view a course without the latest version of Flash can cause an error resulting in a link to download Flash. To ensure Flash is working on your computer, click here. Click the Check Now button to see if Flash is installed. If necessary, download Flash here.
    • Java —Use the most recent version of Java to view UD Online course lectures.
    • QuickTime for Windows and QuickTime for Mac OS.

If you have questions regarding technical requirements for a specific course, please write to udonline-tech@udel.edu.

LEARNING MANAGEMENT SYSTEM (LMS) ACCESS

  • New Students – It may take several days to activate your LMS account if you are a new UD student. Start the log-on process as soon as possible.
  • Current Students – It may take up to 24 hours after registration to access to Canvas.  

TECHNICAL ASSISTANCE

If you have difficulty accessing or viewing your course, it is possible you may be having technical problems. Most accessibility issues can be resolved over the phone or via email. Contact UD Online Technical Support by writing to udonline-tech@udel.edu.