Accessing your UD Online course

Registration information

TECHNICAL SUPPORT HOURS DURING COURSE START-UP

In addition to technical support available during regular daytime hours, UD Online offers evening and weekend technical assistance during the first two weeks of each semester upon request:

Mon.-Thurs., 5-7 p.m.
Sat., 8 a.m.-noon

Please submit requests to
udonline-tech@udel.edu

1. Confirm your connectivity

Access to email and high-speed Internet is required for all UD Online classes. A small number of courses require scheduled virtual class meetings using a microphone and headset, videoconferencing, or are completely self-directed. If you have questions regarding technical requirements for a specific course, please write to udonline-tech@udel.edu.

  1. Computer/browser check
  2. Student course demonstration in Sakai
  3. Get technical support
  4. Instructional media

  1. Computer/browser check
    Review technical requirements for distance learning courses in Sakai to confirm that you have a compatible browser and software configuration. Students should use the Mozilla Firefox browser (instead of Internet Explorer) to ensure access to all UD Online information.
    1. You may need to download these software programs/tools used for UD Online distance learning. If you have questions regarding technical requirements for a specific course, please write to udonline-tech@udel.edu.

    2. Additional software can be found at https://udeploy.udel.edu/.

    3. Issues with RealPlayer SP—If you are experiencing problems with RealPlayer SP, the best course of action is to uninstall RealPlayer SP, then download and install RealPlayer 10.5 from the following link: http://www.udel.edu/UMS/itv/realplayer/

  2. Student course demonstration in Sakai (not yet available for Canvas)
    [The course demo should not be used by students to get accurate semester-specific information. The demonstration is used to troubleshoot accessibility issues.]

  3. Get technical support
    If you have difficulty viewing or accessing the demo materials for your course, it is possible you may be having technical problems. Contact UD Online by calling 302-831-1500 or 1-866-820-0238 (toll-free), or by writing to udonline-tech@udel.edu. Most accessibility issues can be resolved over the phone or via email.

  4. Instructional media
    After troubleshooting, if you have determined that you cannot connect successfully, you may request instructional media (CD-ROMs or DVDs, if available). Click here for instructions on requesting instructional media.