Step 1: Connectivity

Step 2: Log-on

Step 3: Exams

Step 4: Textbooks

Contact information

Course access home

Accessing your UD Online course

Confirm your connectivity

1. Computer/browser check
2. Student course demonstration in Sakai
3. Get technical support
4. Instructional media

1. Computer/browser check
   Review technical requirements for distance learning courses in Sakai to confirm that you have a compatible browser and software configuration. Students should use the Mozilla Firefox browser (instead of Internet Explorer) to ensure access to all UD Online information including the UD Online catalog.

   1. You may need to download these software programs/tools used for UD Online distance learning. To confirm the specific requirements for your course, check the technology field for your course in the UD Online catalog.

      • Flash —Attempting to view a class without at least Flash 9 will cause an error resulting with a link to download Flash. To ensure Flash is working on your computer, click on this sample Flash document. If you can't view this document, download Flash here.

      • Java —Use Java 6 Update 12 only to ensure that you can view UD Online course lectures.

      • QuickTime

   2. Additional software can be found at https://udeploy.udel.edu/.

   3. Issues with RealPlayer SP—If you are experiencing problems with RealPlayer SP, the best course of action is to uninstall RealPlayer SP, then download and install RealPlayer 10.5 from the following link: http://www.udel.edu/UMS/itv/realplayer/

2. Student course demonstration in Sakai
   Search for your UD Online course at the UD Online catalog, and view the demo that appears on the results page for your course. [The course demo should not be used by students to get accurate semester-specific information. The demonstration is used to troubleshoot accessibility issues.]

3. Get technical support
   If you have difficulty viewing or accessing the demo materials for your course, it is possible you may be having technical problems. Contact UD Online by calling 302/831-1053 or 1-800-597-1444, option 4, or by writing to udonline-tech@udel.edu. Most accessibility issues can be resolved over the phone or via e-mail.

4. Instructional media
   After troubleshooting, if you have determined that you cannot connect successfully, you may request instructional media (CD-ROMs or DVDs, if available). Click here for instructions on requesting instructional media.