Step 1: Connectivity

Step 2: Log-on

Step 3: Exams

Step 4: Textbooks

Contact information

Course access home

Accessing your UD Online course

Confirm your connectivity

1. View the course demo
   Search for your UD Online course at the UD Online catalog, and view the demo that appears on the results page for your course. [The course demo should not be used by students to get accurate semester-specific information for books, exam dates, etc. It is for demonstration purposes only, and for troubleshooting accessibility issues.]

2. Computer/browser check
   Review technical requirements for distance learning courses in MyCourses or Sakai to confirm that you have a compatible browser and software configuration.

   1. You may need to download these software programs/tools used for UD Online distance learning:
         • Flash
         • Java
         • QuickTime

   2. Additional software can be found at https://udeploy.udel.edu/.

   3. Issues with Real Player 11 Beta—If you are experiencing problems with Real Player 11 Beta, the best course of action is to uninstall RealPlayer 11 Beta, then download and install RealPlayer 10.5 from the following link: http://www.udel.edu/UMS/itv/realplayer/

3. Troubleshoot accessibility issues
   If you have difficulty viewing or accessing the demo materials for your course, it is possible you may be having technical problems. Contact UD Online by calling 302/831-1053 or 1-800-597-1444, option 3, or by writing to udonline-tech@udel.edu. Most accessibility issues can be resolved over the phone or via e-mail.

4. If necessary, request instructional media
   After troubleshooting, if you have determined that you cannot connect successfully, you may request instructional media (CD-ROMs or DVDs, if available). Click here for instructions on requesting instructional media.