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Accessing your
UD Online course
Confirm your connectivity
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View
the course demo
Search for your UD Online course at the UD
Online catalog, and view the demo that appears on
the results page for your course. [The course demo
should not be used by students to get accurate semester-specific
information for books, exam dates, etc. It is for demonstration
purposes only, and for troubleshooting accessibility issues.]
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Computer/browser
check
Review technical requirements for distance learning courses
in MyCourses
or Sakai
to confirm that you have a compatible browser and software
configuration.
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You
may need to download these software programs/tools
used for UD Online distance learning:
• Flash
• Java
• QuickTime
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Additional software can be found
at https://udeploy.udel.edu/.
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Issues
with Real Player 11 Beta—If you are
experiencing problems with Real Player 11 Beta, the
best course of action is to uninstall RealPlayer 11
Beta, then download and install RealPlayer 10.5 from
the following link: http://www.udel.edu/UMS/itv/realplayer/
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Troubleshoot
accessibility issues
If you have difficulty viewing or accessing the demo materials
for your course, it is possible you may be having technical
problems. Contact UD Online by calling 302/831-1053 or
1-800-597-1444, option 3, or by writing to udonline-tech@udel.edu.
Most accessibility issues can be resolved over the phone
or via e-mail.
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If
necessary, request instructional media
After troubleshooting, if you have determined that you
cannot connect successfully, you may request instructional
media (CD-ROMs or DVDs, if available). Click here for
instructions on requesting instructional
media.
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