UD Seal

Professional & Continuing Studies

Confirm your connectivity

Confirm your connectivity

  • Computer/browser check
    Review technical requirements for distance learning courses in Sakai to confirm that you have a compatible browser and software configuration. Students should use the Mozilla Firefox browser (instead of Internet Explorer) to ensure access to all UD Online information.

    1. You may need to download these software programs/tools used for UD Online distance learning. If you have questions regarding technical requirements for a specific course, please write to udonline-tech@udel.edu.
      • Flash —Attempting to view a class without at least Flash 9 will cause an error resulting with a link to download Flash. To ensure Flash is working on your computer, click on this sample Flash document. If you can’t view this document, download Flash here.
      • Java —Use Java 6 Update 12 only to ensure that you can view UD Online course lectures.
      • QuickTime
    2. Additional software can be found at https://udeploy.udel.edu/.
    3. Issues with RealPlayer SP—If you are experiencing problems with RealPlayer SP, the best course of action is to uninstall RealPlayer SP, then download and install RealPlayer 10.5 from the following link: http://www.udel.edu/UMS/itv/realplayer/
  • Student course demonstration in Sakai (not yet available for Canvas)
    [The course demo should not be used by students to get accurate semester-specific information. The demonstration is used to troubleshoot accessibility issues.]
  • Get technical support—If you have difficulty viewing or accessing the demo materials for your course, it is possible you may be having technical problems. Contact UD Online by calling 302-831-1500 or 1-866-820-0238 (toll-free), or by writing to udonline-tech@udel.edu. Most accessibility issues can be resolved over the phone or via email
  • Instructional media—After troubleshooting, if you have determined that you cannot connect successfully, you may request instructional media (CD-ROMs or DVDs, if available).

University of Delaware • Division of Professional and Continuing Studies
Newark, DE 19716 • USA
Phone: 302-831-7600 • E-mail: continuing-ed@udel.edu