Professional & Continuing Studies

Diminishing Human Error in the Workplace

Is there a proactive or reactive safety culture in your organization?

  • Intensive five-day course in Newark, Del., November 11-15, 2019
  • Learn how to minimize human error, implement training and safety systems, perform hazard analysis and more
  • Relevant for safety leaders, executives, job-site managers and any professional charged with workplace or organizational safety
  • Discount for UD students/alumni, veterans/military, or groups of two or more

Every organization needs safety leaders and professionals who are focused on promoting an organization’s safety culture and values while championing the drive toward safety excellence. This advanced course seeks to develop workplace safety leaders with expertise in unraveling human behavior, addressing human error, understanding behavior-based safety systems, risk management and performing hazard analysis. The course also covers implementation of system safety and development of an advanced safety management plan and safety leadership skills, with a focus on enhancing human performance and significantly reducing incidents in the workplace.

This one-of-a-kind advanced safety leadership and management course covers an extensive array of safety topics focusing on developing resilience in safety and advancing safety engineering and management principles. The course will be highly engaging and requires class input, participation, and completion of projects in-class and as homework. 

The University of Delaware has partnered with the Delaware Valley Safety Council to offer this course.

Program details

Diminishing Human Error in the Workplace
LOCATION: 501 South College Ave., Newark, Del.
SCHEDULE: Mon.-Fri., November 11-15, 2019 (course meets five days, 8 a.m. to 5 p.m.)
PRICE: $2295. Potential discounts available: Military, UD alum, GBCA members, 2 or more (group).
CEUs: 4.0 (40 contact hours)

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Key topics covered

  1. Human Error, Human Performance, Behavior-Based Safety and Resilience—An understanding of these concepts is essential for advancement in safety management/planning at an advanced level. Workbook exercises guide participants in preparing a comprehensive safety management plan.
  2. Systems Safety Approach—Emphasizes workplace culture and explores history and development of the system safety approach. Workbook exercises cover system safety as well as developing policies and procedures for system safety to be used in the comprehensive safety management plan. Based on the work of safety expert and researcher Fred A. Manuele.
  3. Development of a Training Program—A critical element of any good safety planning and required by all respective standards, how to develop a training program is the focus of this session, as well as other training topics in construction and industry.
  4. Components of Safety Management Planning—Covers all the components involved in designing, developing, implementing and communicating the safety management plan and message by the safety practitioner. Safety management planning—using ISO 45001, ANSI z10, MILITARY Mil-Std-882, and OSHA standards—is the critical takeaway for students to either improve, modify, implement, change or revamp whatever type of program their company may have already in place.
  5. Leadership and Communications—Focus is on leadership and planning skills for safety professionals as well as communicating all aspects of the safety management plan throughout an organization. Some course discussion drawn from the work of leadership expert John P. Kotter’s “Leading Change” as well as becoming a champion of change.

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While geared toward upper level safety professionals, any experienced safety professional willing to learn in a powerful yet fun learning atmosphere will benefit from this course.

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Program faculty

Bernard M. Telatovich, P.E., Esq., is the president of Consulting Services & Investigations, LLC, (CSI), a forensic and investigative engineering firm in Bethlehem, Pennsylvania. He is also the vice president of engineering at Benchmark Civil Engineering Services, Inc., (Benchmark), a land development, transportation, and surveying firm in Allentown, Pennsylvania. Mr. Telatovich is a registered professional engineer in Pennsylvania, New York and Florida and a licensed attorney in Pennsylvania and Florida.  In addition to an active professional practice, he speaks across the country on topics related to safety, engineering/surveying, and the law. He has been an adjunct professor at several colleges for many years and remains active with many professional associations and organizations. He is a past Pennsylvania Society of Professional Engineers (PSPE) Engineer of the Year from the Lehigh Valley, and a past governor for Region 2 of the American Society of Civil Engineers (ASCE). Mr. Telatovich received his bachelor of science in civil engineering from Lehigh University in 1985. In 1993, he obtained a juris doctorate degree from the University of Florida. In 2015, he earned his MEng in advanced safety engineering and management (ASEM) from the University of Alabama/Birmingham.

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Detailed program outline

MODULE 1 (Day 1)

Human Error and Performance

  1. Introduction
  2. Human performance
  3. Human error
    • Theories on human behavior/error
    • Why accidents/incidents occur
    • Human factors
    • Today’s safety sages (and yesterday’s)
  4. Safety defined
  5. Behavior-based safety (BBS)
  6. Resilience engineering

Workbook Exercises

  • Introduction Materials
  • BBS Policy Statements and Ranking Gassault
  • Components of BBS In Your Safety Plan
  • Core Functions In Building Human Performance
  • The Safety Professional
    • What Is Safety
    • Safety Culture and Climate
    • Leading Change

MODULE 2 (Day 2)

Developing a Systems Safety Approach: A Proactive Approach to Safety

  1. Industry standards
  2. Hierarchies of control
  3. Management of change
  4. Safety culture and climate
  5. Systems safety approach: proactive approach to safety (theory and design)
    • History and academia
    • Culture
    • Programs for system safety
    • History of systems safety

Workbook Exercises

  • Safety Culture
  • Incorporating Safety 1 and Safety 2 as part of your System Safety Approach
  • Hierarchies of Control – Plan design
  • Prevention Through Design – Developing a Comprehensive Plan

MODULE 3 (Day 3)

Developing a Training Program: Safety Pays!

  1. Education Training and Experience
    • Necessary elements for the worker to be effective and safe
    • Regulatory requirements – OSHA
    • Corporate policy and procedures
    • Developing one’s abilities, skills, and competencies
    • Training: essential element
  2. What is OSHA? MSHA?
  3. Developing a training plan

Classroom Exercises

  • Participant Led Training
  • Open Training Projects

MODULE 4 (Day 4)

Safety Management Planning-Components of Safety Management Planning

  1. Hierarchies of control (review)
  2. Investigations-develop procedure
  3. Develop audits
  4. I2P2 – injury illness prevention programs
  5. Hazard analysis
  6. Safety pays
  7. Developing the safety management plan

Workbook Exercises

  • Root Cause Analysis
  • Incident Investigation – 4 Step Approach
  • Developing Elements of your Safety Management Plan
  • Draft of YOUR Safety Management Plan

MODULE 5 (Day 5)

Developing Leadership Skills for Safety Professionals—A Focus on Leadership and Communication

  1. Becoming a Champion of Change—The Safety Leader (LEADERSHIP)
    • Leadership
    • Kotter’s Leading Change
    • Resilience Engineering
    • Critical Skills
    • Developing your Plan (Building a coalition: Leading the effort)
  2. Communicating your message
    • The most important skill/competency you can have
    • Workbook skills

Classroom Exercises and Presentations:

  • Leading Change
  • Communicating the Safety Message
  • Participants Choice

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Learner outcomes

Upon completion of this program, participants should be able to:

  1. Understand the complexities of human performance in the workplace.
  2. Develop an awareness as to why humans make errors and accidents occur.
  3. Study behavior-based safety (BBS) planning and elements of a behavior-based safety program to enhance performance.
  4. Understand resilience engineering and develop policies to assure a high degree of resilience.
  5. Understand the concepts and differences between the old view of safety vs. the new view of safety (safety 1 vs. safety 2).
  6. Study systems-based safety planning based upon current and historic industry standards.
  7. Understand developing safety culture and its role in working toward safety excellence.
  8. Be aware of the need for a comprehensive training program related to safety and study safety topics in construction and industry that may be part of the training program.
  9. Develop and design, using ANSI Z 10 and ISO 45001, an occupational safety and health management systems plan to enhance performance, improve employee safety, reduce workplace risks and create better working conditions.
  10. Understand the role of a leader and the importance in communication in safety management planning.

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