Develop core skills for effective management
Learn what it takes to be a successful front-line manager- Receive a discounted bundled rate for all nine courses or sign up for individual classes of interest
- Participate in online classes anywhere, anytime
- Discounts available
- For more information
Front-line managers are the first level of management in any company. They work in various industries and markets, and they implement a company’s strategies and goals.
The Front-line Manager Certificate courses equip first-level managers with essential managerial skills. They cover topics such as supervision, coaching, leadership styles, organizational culture and time management. By completing these courses, first-level managers can develop a solid foundation for effective leadership in their organization.
Key Features
- Mobile-friendly
- Audio-enabled
- Expert-supported
- Games and flashcards
- Video content
Program details
Front-line Manager – 10-course bundle
LOCATION: Online
ESTIMATED LENGTH: 34 hours
ACCESS TIME: 730 days
PRICE: $749, all materials included. Potential discounts available, including: Military, UD student or alum, 2 or more (group).
3.4 CEUs | 34 HRCIs | 34 SHRMs
Courses
Introduction to Supervision
LOCATION: Online
ESTIMATED LENGTH: 6 hours
ACCESS TIME: 90 days
PRICE: $179, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.6 CEUs | 6 HRCIs | 6 SHRMs
This course enhances supervisory skills and helps aspiring supervisors transition from individual contributors to employees who lead others.
The course is self-paced and interactive, and it covers the seven essential skills for supervisors: managing time and priorities, communicating effectively, organizing work and setting goals, managing relationships, resolving conflict, guiding work and managing performance. It also provides a tool to assess supervisory skills and practical tips on dealing with upper management.
LEARNER OUTCOMES
- Outline the stages in the supervisory transition process.
- Explain the five roles that a supervisor must perform.
- Distinguish between and among different organizational structures, explaining how the supervisor’s role fits within each.
- Define “span of control” and discuss the factors that may broaden or narrow a supervisor’s span of control.
- Explain the importance of emotional intelligence for those in a supervisory position.
- Discuss the seven most important supervisory skills.
- Discuss different strategies for managing time and priorities.
- Describe ways to improve active-listening skills and explain the importance of active listening in the communication process.
- Define SMART goals and explain how they improve the goal-setting process.
- Assess the relative importance of different interpersonal skills in the context of relationship management.
- Discuss the stages of conflict and explain how a supervisor can most effectively address conflict in the workplace.
- Discuss the role of both formal and informal feedback in a performance-management system.
- Identify key strategies for “managing up.”
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Better Communication
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Communication is essential for any workplace. Front-line managers must communicate with the workers they supervise, their colleagues in management and their bosses in the executive suite.
This course teaches them how to communicate clearly and effectively in various situations. This practical guide to communication theory and skills covers verbal and nonverbal communication, how to craft a clear message, how to adapt their messages to their purposes, how to communicate with their subordinates and how to communicate with their superiors.
LEARNER OUTCOMES
- Define “communication,” and explain why effective communication is important in the workplace.
- Distinguish between push communications and pull communications, and explain the different elements of a communications model.
- List the major characteristics of effective communication and describe how to use them.
- Formulate a clear primary message and develop appropriate secondary messages to support it.
- Distinguish between “communicating up” and “communicating down,” and demonstrate the ability to do each effectively.
- Practice active listening.
- Run a meeting effectively.
- Identify and eliminate jargon from work communications.
NOTES
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- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Coaching
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Front-line managers need to coach employees to help them improve their work habits, overcome specific obstacles or collaborate better with colleagues.
In this course, managers will learn how to coach their employees effectively and efficiently. They will discover the differences between coaching and mentoring, the common challenges that coaches face and the best practices for coaching. They will also learn how to use the GROW model, a powerful framework for coaching conversations, as well as practice active listening skills, set SMART goals, monitor progress and provide feedback.
LEARNER OUTCOMES
- Explain how coaching employees is a vital part of managing any organization.
- Differentiate between coaching and mentoring.
- Explain why improving emotional intelligence can have a positive impact on managerial performance.
- Recognize the role of leadership in setting the tone for team and organizational culture.
- Identify signals that coaching is needed.
- Summarize the GROW model for coaching.
- Explain the SMART technique of goal setting.
- Describe active listening and discuss its importance when communicating with employees.
- Discuss the monitoring and follow-up coaching process.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Leadership Styles
LOCATION: Online
ESTIMATED LENGTH: 3 hours
ACCESS TIME: 90 days
PRICE: $89, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.3 CEUs | 3 HRCIs | 3 SHRMs
Do front-line managers know their leadership styles and how to use them effectively? This course helps managers discover their strengths and weaknesses as leaders and teaches them how to adapt to different situations. They will learn about four effective leadership styles and two problematic ones, and how to choose the best one for each context. They will also develop their emotional intelligence, essential for successful leadership, and learn how to handle conflict constructively.
LEARNER OUTCOMES
- Identify the key components of leadership.
- Distinguish between leadership and management.
- Describe eight leadership styles.
- Identify which leadership styles to deploy.
- Recognize when a given leadership style is most effective.
- Recognize different components of emotional intelligence and describe how they are important to leaders.
- Explain how organizational culture impacts leadership.
- Describe the five styles of conflict management.
- Explain best practices for leaders to communicate with their direct reports.
NOTES
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- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Navigating Organizational Culture
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Organizational culture is the set of rules, values, norms and customs that shape how employees interact and do their work. It varies from one organization to another, and front-line managers have a key role in upholding it. They need to ensure that their team members are aware of and aligned with the culture of their workplace. This course helps new managers learn how to adapt to and influence the culture of their organization. You will learn about the difference between culture and climate, the impact of communication and leadership on culture, the responsibilities of front-line managers within the culture and how to deal with a toxic workplace culture.
LEARNER OUTCOMES
- Define organizational culture and distinguish it from organizational climate.
- Explain the importance of organizational culture for employees.
- Draw conclusions about an organization’s culture based on aspects of the workplace environment.
- Describe how leaders affect their organization’s culture.
- Explain the relationship between communication and culture.
- Describe how a front-line manager can affect an organization’s culture.
- Detail the consequences of a toxic workplace culture.
- Describe types of subcultures that may develop within an organization.
NOTES
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- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Progressive Discipline
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Progressive discipline is a way of dealing with workplace issues by giving employees chances to improve their performance or behavior through a series of escalating consequences. Progressive discipline is a good practice because it aims to correct the problem rather than punish the employee, and it matches the severity of the issue. This course provides front-line managers with the skills necessary to implement and manage an effective progressive discipline program for their organization.
LEARNER OUTCOMES
- Define progressive discipline.
- List the stages of a progressive disciplinary procedure.
- Identify best practices for each stage of the procedure.
- Describe how front-line managers can implement and administer progressive discipline.
- Identify how to document each stage in progressive discipline.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Teams and Groups
LOCATION: Online
ESTIMATED LENGTH: 3 hours
ACCESS TIME: 90 days
PRICE: $89, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.3 CEUs | 3 HRCIs | 3 SHRMs
Managing a team or group is different from managing individuals. It requires a specific skill set to deal with the unique challenges that groups and teams pose. In this course, managers will learn how to distinguish between teams and groups, and how they are used in modern business. They will also learn how teams form and make decisions. This course will help managers build, empower and resolve conflicts within their team, as well as boost its creativity.
LEARNER OUTCOMES
- Describe the differences between teams and groups.
- List types of teams and common characteristics of effective teams.
- List Edgar Schein’s types of decision-making strategies for teams and groups.
- Identify different strategies for team building.
- Recall the stages of Bruce Tuckman’s model of team development.
- Describe methods for understanding and motivating team members.
- Select effective methods for helping to foster a diverse and inclusive team environment.
- Identify strategies for fostering a culture of creativity and innovation in a team setting.
- Name and describe common tools for facilitating team collaboration.
- Describe strategies for managing a team in a remote work setting.
- Identify conflict resolution strategies.
NOTES
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- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Time Management
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Time management is a crucial skill for front-line managers, who are responsible for overseeing the work of their direct reports and ensuring that they use their time efficiently and productively. Front-line managers also need to manage their own time effectively, as they often have multiple tasks and deadlines to juggle.
In this course, managers will learn how to apply time management and scheduling techniques to improve their performance and the performance of their teams. They will learn how to plan, organize and prioritize their tasks and those of their direct reports. They will also learn how to delegate tasks appropriately and how to overcome procrastination. By making time management a priority, they will be able to keep on track and manage a productive schedule.
LEARNER OUTCOMES
- Differentiate between time management and task management.
- Identify the signs of poor time management.
- Use effective tools and models for time management.
- Understand how to organize and prioritize tasks.
- Manage resources to create effective and efficient work schedules.
- Discuss the benefits of delegation and distinguish what tasks to delegate.
- Effectively manage interruptions and procrastinations.
- Plan and run productive meetings.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Work-Life Balance
LOCATION: Online
ESTIMATED LENGTH: 2 hours
ACCESS TIME: 90 days
PRICE: $59, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
0.2 CEUs | 2 HRCIs | 2 SHRMs
Many people struggle with work-life balance, especially front-line managers who must juggle multiple responsibilities and expectations.
This course is designed for current or aspiring front-line managers who want to improve their work-life balance. They will learn methods and techniques to harmonize their work and family lives, and to align their personal and professional goals. They will also explore the questions of personal fulfillment and the needs and demands of leadership.
LEARNER OUTCOMES
- Define work-life balance and discuss its importance.
- Identify the major sources of work-life balance conflict.
- Identify personal work-life priorities and goals.
- Identify strategies for reducing screen time.
- Assess the effectiveness of different ways to reduce stress.
- Consider various strategies for managing stress and avoiding burnout.
- Explain why it is important to say “no” to some opportunities.
- Identify strategies to achieve balance in different time frames, such as weekly, yearly and throughout a career.
- Describe ways companies can support employees in pursuit of work-life balance.
NOTES
- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
Simulation: Leading a Team at Dragonfly
LOCATION: Online
ESTIMATED LENGTH: 10 hours
ACCESS TIME: 90 days
PRICE: $399, all materials included. Potential discounts available, including: Early registration, Military, UD student or alum, 2 or more (group).
1 CEU | 10 HRCIs | 10 SHRMs
This course immerses managers in a simulation of their first three months as new frontline managers for Dragonfly Service’s sales team. They will apply their knowledge of management best practices to realistic scenarios and learn how to coach, mentor, resolve conflicts and manage change effectively. They will also develop their skills in communication, relationship building, goal setting and more, as they navigate the challenges and opportunities of being front-line managers.
LEARNER OUTCOMES
- Manage time and priorities to model good behavior for staff.
- Demonstrate active listening and convey clear, precise information to staff.
- Organize work and set SMART goals to measure and manage performance.
- Apply interpersonal skills to manage relationships with staff above and below the front-line manager.
- Prevent and resolve conflicts on a team.
- Oversee work processes to ensure a team is working efficiently.
- Help staff meet or exceed job-performance standards or enact appropriate disciplinary measures.
NOTES
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- This course has an “Ask the Expert” feature, which submits your questions directly to an expert in the field you are studying. Questions are answered as quickly as possible and usually within 24 hours.
- Learners must achieve an average test score of at least 70% to meet the minimum successful completion requirement and qualify to receive International Association of Continuing Education and Training (IACET) CEUs.
*To qualify for the bundled rate of $749, all ten Front-Line Manager Certificate courses must be registered for in a single transaction.
