Health Care Risk Management Online
Influence change through patient safety
The field of health care risk management has grown dramatically over the past few decades, leading professionals to new and exciting roles and responsibilities.
- Improve your knowledge of the risk management process
- Learn how to integrate the systems for risk management, quality and patient safety
- Enter a growing field
- Power up your career with a leadership development e-module and customized career enrichment options
Traditionally, the field of risk management focused primarily on the concept of reducing liability and exposure to risk. Over time, the field has broadened into enterprise risk management (ERM) which combines the features of traditional risk management with utilization review and quality assurance systems. This new model provides health care organizations with risk managers who are focused on patient safety as the guiding principle, and measurement of quality outcomes.
Hear from program grads
Approved nursing contact hours
This continuing nursing education activity was approved by the Delaware Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
The course has been approved for 14.63 contact hours.
In order to earn nursing contact hours, the entire audio sessions, quizzes, chats and program evaluations must be completed.
Nursing contact hours will be awarded at the completion of the course.
- There is no conflict of interest or relevant financial interest by the faculty or planners of this activity
- There is no commercial support of this activity
- There is no endorsement of any product by the University of Delaware for this activity
- There is no off-label use.
Health care risk management is a term used for the organization’s culture, processes, and structures that are directed toward identifying and managing its various risks. With patient safety initiatives at the forefront of care, the goal of this program is to help health care professionals to develop the background knowledge and skills necessary for the specialty of risk management.
Faculty will prepare students to respond to potential risk while developing methods to mitigate loss throughout the organization. The Health Care Risk Management course is comprised of five modules addressing key areas of the field. The program begins with an overview of risk management in the health care setting, exploring the role of risk manager. Legal and regulatory issues are covered, including a thorough examination of the role of documentation and patient records. Enterprise risk management, methodologies, state and federal regulations, corporate compliance, and laws also will be discussed. The program will also address risk issues in non-health-care settings, as well as risk financing, insurance, and contracts.
This program consists of five online modules. All must be completed to successfully complete the program.
- Overview of Health Care Risk Management
- Standards, Laws, Regulatory Affairs and Patient Safety
- Enterprise Risk Management and Corporate Compliance
- Alternative Health-Care Sites and Employment Risk
- Risk Financing, Insurance, and Contracts
Introduces the concepts of health care risk management, including the role/scope of a risk manager and a risk management plan. This module will focus on identifying both real and potential risk exposures in a health-care setting and teach risk management tools to help minimize, avoid, and/or mitigate these exposures by implementing loss prevention and loss control techniques. Additionally, this module will explore and present patient rights issues that give rise to common risk management concerns, such as informed consent, advance directives, patient confidentiality/HIPAA, and communication/health-care literacy.
Examines the issues surrounding documentation within the medical record. This module will review the fundamental principles and pitfalls of medical charting, as well as the various uses for the medical record. The student will explore multiple liability issues surrounding documentation related to falls, wound care, pain management, medication errors, and changes in the patient’s condition. Safety reporting, “never events,” and “sentinel events” will be discussed. Strategies for incident analysis and prevention will be reviewed. The module will also outline the role of the Joint Commission and National Patient Safety Goals, and the requirements for compliance with each safety goal. Legislation governing patient safety also will be addressed.
Introduces the structured analytical process of enterprise risk management (ERM). This module explores the ERM and health-care concepts that holistically support the framework necessary for enterprise-wide solutions and strategies for dealing with organizational risks. We will examine corporate compliance standards and procedures, including standards of conduct, laws, regulations, and government agencies.
This module addresses employment-related exposures in health-care organizations, including employment regulations, workplace safety, and organizational staffing issues. We will also examine risk management issues in non-hospital settings, including assisted living, long-term care, home health care, emergency services, ancillary services, behavioral health, clinical research, and telemedicine settings.
Examination of risk financing in a health-care setting. The techniques of risk retention and risk transfer will be explored. Types of insurance coverage, how to purchase insurance, and how to read an insurance policy also are discussed.
Geri Dougherty, RN, BSN, MS
Geri Dougherty is director of claims at Cassatt RRG Holding Company, a risk retention group which provides professional liability insurance to eight acute care hospitals and 2,500 physicians in Pennsylvania. Ms. Dougherty was previously employed for 19 years at St. Paul Fire and Marine Insurance Company, handling high exposure catastrophic professional liability claims. In addition to handling the most complex cases in the region she was also responsible for the training and education of the claim staff. Ms. Dougherty received her Bachelor of Science degree in nursing from Wilkes University. She received a master’s degree in health education from St. Joseph’s University. Ms. Dougherty has a current Pennsylvania RN license. She is also licensed to adjust claims in Delaware and Connecticut. In addition, she is a certified life care planner.
Joan Meighan, MSHA, CPHRM, ARM
Joan Meighan has worked in health care for more than 30 years in a number of different positions, including director of quality assurance at Eagleville Hospital and Philadelphia Child Guidance Center, administrator at Eagleville Hospital, and director of risk management for Springfield Hospital, Taylor Hospital, and Delaware County Memorial Hospital. Joan has a bachelor’s degree in psychology and a master’s degree in health administration. She is a Certified Professional in Healthcare Risk Management (CPHRM).
Ilene Warner-Maron, PhD, RN-BC, CWCN, NHA
Ilene Warner-Maron is president of Alden Geriatric Consultants, Inc. and a Deans Professional in the Mayes College of Healthcare Business and Policy at the University of the Sciences in Philadelphia. She received her diploma in nursing from Albert Einstein Medical Center, a BS in sociology from Philadelphia University, an MA in gerontology from the University of Pennsylvania, a Post-masters in health administration from St. Joseph’s University, an MLSP in law and social policy from Bryn Mawr College, and a PhD in health policy from the University of the Sciences in Philadelphia.
Ms. Warner-Maron has been a legal nurse consultant since 1994, reviewing over 2,000 cases involving the standards of care for geriatric patients, nursing home and assisted living residents, and people who developed pressure ulcers. Her clinical practice involves long term care, out-patient, hospice, and home health patient care. In addition to teaching in the University of Delaware’s Legal Nurse Consultant Certificate program, Ms. Warner-Maron is an adjunct instructor in the Department of Social Sciences at the University of the Sciences in Philadelphia, Pennsylvania.
Sharon Whidden, RN, MSN, LNCC
Sharon Whidden is a clinical risk analyst at Bayhealth Medical Center in Delaware where she focuses on patient safety, incident analysis, and risk reduction. Her 30 years of nursing practice includes risk management, nursing leadership, staff education, case management, and home and critical care. Sharon Whidden is the program director of the University of Delaware’s Health Care Risk Management Online program.
“Risk management personnel are an invaluable resource within a health care system. Keeping our patients, employees, and visitors safe is at the very heart of risk management, and every day presents new opportunities! Risk specialists track/report safety trends/issues and report them to leadership, and we advocate and educate for patient safety throughout the organization.
“The tools and skills of a risk manager include the ability to identify areas of opportunity and work collaboratively with a multidisciplinary team toward the goal of safe patient care delivery, which are essential skills for any health care professional.
“I enjoy sharing the knowledge and experiences accumulated during my thirty-plus years of nursing experience in critical care, home care, administration, education, and risk management. In addition, I continue to grow professionally from the information provided from students with a variety of health care backgrounds.”
Sharon Whidden is a clinical risk analyst at Bayhealth Medical Center in Delaware where she focuses on patient safety, incident analysis, and risk reduction. Her 30 years of nursing practice includes risk management, nursing leadership, staff education, case management, and home and critical care.
The cost of this online program is $925.
Course number: 1126200Click here for details about registration and refund.
Only one discount can apply to any individual registration. Discounts do not apply to registrations for individual certificate modules.
Early bird discountRegister and pay in full by January 21, 2016 to receive a 10% discount.
UD alumni and student discount
A 15% discount available to graduates of UD undergraduate and graduate degrees, UD certificate programs and Professional and Continuing Studies noncredit programs; as well as current matriculated UD students (part-time or full-time). To apply discount, call 302-831-7600.
A 15% discount available to active members of the military as well as veterans. Please provide appropriate ID when registering. To apply discount, call 302-831-7600 or 1-866-820-0238.
Enroll two or more individuals from one business or organization in a noncredit professional development program and benefit from a 15% reduction in the total cost of registration. Individuals must register at the same time. To apply discount, call 302-831-7600.
Economic Competitiveness for Delawareans Scholarship
Applicant must be a high school graduate, a currently unemployed Delaware resident collecting unemployment insurance, and financially able to pay half of program cost. Fall 2016 application deadline: August 5, 2016. Download further details with application.
Delaware Workforce Investment Board
Individual Training Account (ITA) grants for continuing education noncredit courses. Applicants may be dislocated workers, unemployed because of layoffs or because their employer went out of business, or may be employed with income below Family Income Guideline thresholds. Learn more by speaking with a case manager at a Delaware Department of Labor One Stop Service Center. After grant approval, contact the UD noncredit registrar at 302-831-7600.
This program is approved by the Delaware State Approving Agency for the training of veterans. Contact the Veterans Affairs regional office at 1-888-442-4551 to determine your individual eligibility. When eligibility is determined, please submit a copy of your DD-214 (if discharged, VA 22-1990 (if active), or NOBE (if active Reserve or National Guard) when you register for one of the eligible certificate programs.
Private loans may be an option to pay for noncredit programs, for example, obtaining a loan from your bank or credit union. One option may be the Sallie Mae Smart Option Student Loan (select University of Delaware Noncredit, code 00143198 from the drop-down menu). To speak with a UD ACCESS advisor about loan options call 302-831-2743 to make a phone or in-person appointment.
Taxpayers who pay qualified tuition and related expenses to an eligible educational institution may be able to claim tax credits or deductions on their federal income tax. Call 302-831-1138 for a “Confirmation of Tuition” letter, which can be provided by the University of Delaware noncredit registrar. Please note the registrar’s office does not supply a Form 1098-T, as the Confirmation of Tuition represents accepted documentation.
This course takes place online. Participants view content presentations online, complete assignments and self-assessment quizzes, and communicate with the course coordinator via the course web site and email. Online learning offers many benefits…
- Anywhere, anytime accessibility
- Increased computer competency, a necessity in today’s technological practice setting
- No scheduling conflicts
- No transportation or child care costs
See Technology Requirements below.
Fall 2016—August 29-November 5, 2016
This course is offered entirely online. Learners will progress through the course at their own pace within the seven-week completion timeframe. In addition to listening to lectures online at their own pace, students will complete scheduled requirements and assignments.
This program can be completed in 10 weeks.
REQUIRED: laptop or desktop computer
- Required: a PC or Mac, laptop or desktop computer must be used to complete course activities like tests, quizzes, homework, or chats
- Required: high-speed Internet access
- Required: Mozilla Firefox browser, version 10 or newer
- Required: if not already installed on your computer, you may need to install these free plugins: Flash | Adobe Reader
OPTIONAL: mobile device
- Optional: most course video content can be viewed on a mobile device like a tablet, iPad or smart phone
- Mobile devices cannot be used to complete required course components like homework, tests, quizzes, chats
- Click here for details about mobile device compatibility
- Clinical experience—Participants must be registered nurses or other health care professionals with three to five years of clinical experience with an interest in risk management and patient safety.
- Proficient computer skills as well as strong verbal and written communication skills are required.
The following textbook is optional.
- Risk Management Handbook for Healthcare Organizations, 6th edition, 3-volume set, Author: Roberta Carroll, American Society for Healthcare Risk Management, hardcover, ISBN: 0470620803
When will I receive login information to access the course?
- You will receive an email a few days before the class begins with directions on how to register for Sakai. Sakai is the learning management system used for this course. Access to the course in Sakai may take 24-48 hours after the registration process is complete.
How much study time is needed?
- The course is divided into five modules with a final project at the end of the course. You have the opportunity to view all the sessions at any time during the 10 week course, but it is recommended to follow the sequence of the modules during the given time frame. The module time frames and total lecture times are as follows:
Module 1 – 3 weeks, about 3.5 hours of lecture
Module 2 – 3 weeks, about 1.75 hours of lecture
Module 3 – 1 week, about 30 minutes of lecture
Module 4 – 1 week, about 1.25 hours of lecture
Module 5 – 1 week, about 45 minutes of lecture
Final Project – about one week to complete
Are there any quizzes and/or assignments?
- Yes. Besides reviewing the lectures and completing the final project, there is a quiz after each of the five modules (every two weeks on Friday’s), discussions each week due on Saturday’s, and four 15 minute chats on Sunday’s at 1pm.
What do I need to do for the final project?
- For the final project you will create an educational tool (flyer, trifold, Power Point, etc.) that you would use to educate employees in your health care organization about risk management- your department/your service
Will I get a certificate at the end of the program?
- Yes, a certificate of completion will be awarded.
Is this an accredited program?
- This continuing nursing education activity was approved by the Delaware Nurses Association, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation. The course has been approved for 14.63 contact hours. In order to earn nursing contact hours, the entire audio sessions, quizzes, chats and program evaluations must be completed. Nursing contact hours will be awarded at the completion of the course.
Does this course allow me to earn the CPHRM credential?
- This course serves as the education component and will provide you with some of the tools to earn the CPHRM credential. For more information about the CPHRM Certification exam, please visit http://www.ashrm.org/ashrm/education/programs/cphrm/index.shtml. The cost of the CPHRM exam is $425 for nonmembers of ASHRM or another AHA or Personal Membership Group (PMG); however, if you are a member, you are eligible for the reduced CPHRM examination fee of $275.
Would the HCRM course apply towards the Certified Professional in Health Care Quality (CPHCQ) recertification hours?
- Yes. This course addresses some of the content on the CPHAQ Content Outline, but not all.